How new users felt while adding multiple visualisations on OAC canvas?

Key Learnings:

• Users expectations of working on Interactive Canvas During the study, we observed that the users would first click on the canvas to perform a given task. They expected the canvas to be interactive serving their needs quickly rather than looking for actions underneath the properties panels.

  

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• Limited clarity on sharing files & managing permissions The users faced problems while looking for sharing access permissions as the file saving path and navigation structure was unclear to them when they started working on file. This created confusions which lead to high failure rate for sharing based tasks.

• Need for assurance and direction for FTUE The new users were expecting markers or checks to confirm about the creation of “new workbook”. Viewing a blank canvas aggregated their doubts about completion of this task. **The average time taken to perform this task is more than expected and this confirms the need of having tutorials guides for FTUE.

Research Impact:

• Including Educational tool tips for first time users.
• Working on the the visibility of properties panel on OAC Dashboard.
• Changes in interface for adding multiple visualisations.

Professional Learnings:

• First experience of conducting benchmarking study.
• Integrating quantitative with qualitative insights for a benchmarking study.
• Art of presenting short and crisp presentations to make impact.